Refund Policy

Thank you for choosing Teahouse for your health and wellness needs. Our Refund Policy is designed to provide clarity on the terms and conditions governing refunds for products purchased through our online shop.

Refund Eligibility:

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 24 hours of receiving the item. We will provide instructions for returning the product, and upon verification, a refund or replacement will be issued.

b. Incorrect Products: In the event that you receive the wrong product, please notify us within 24 hours. We will guide you through the return process, and upon confirmation of the error, a refund or replacement will be arranged.

c. Unsatisfactory Products: If you are dissatisfied with a product for any reason, please reach out to us within 24 hours of receiving the item. While we strive for customer satisfaction, refunds for unsatisfactory products are subject to our discretion.

Refund Process:

• a. Contact Us: To initiate a refund, contact our customer support team at [accounts@tea-house.co.za] within the specified time frame.
• b. Return Authorization: If applicable, we will provide you with a return authorization and instructions for returning the product.
• c. Return Shipment: Ensure that the product is securely packaged for return shipment. Customers are responsible for return shipping costs unless otherwise specified.
• d. Refund Issuance: Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If   approved, the refund will be processed, and a credit will be applied to your original method of payment. No cash refunds will be               permitted. Refunds will only be done once the transaction has been reflected in our account.

Exceptions:

a. Promotional or Sale Items: Items purchased during promotional events or sales are typically non-refundable. 

b. Gift Cards: Gift cards are non-refundable.

Contact Information:

Questions or Concerns: If you have any questions or concerns about our Refund Policy, please contact us at [accounts@tea-house.co.za].

Policy Updates:

Policy Revisions: We reserve the right to update or revise our Refund Policy. Any changes will be effective immediately and communicated through our website.

By making a purchase through Teahouse, you acknowledge and agree to the terms of our Refund Policy. Your satisfaction is important to us, and we appreciate your trust in Teahouse for your health and wellness journey.